Hi Everyone, I've finally had my air-con fixed!! Everyone has experienced that, oh jeez it's an MX-5 person who says their cars are different and you need to make sure your doing the right works on it...
The reason why my high pressure hose kept blowing was because the air con place was putting too much refrigerant into the system.
I tried a few different air con places with no success then I found these people in East Perth. I went through everything that had been going on with the system and, I don't know anything about air-con prior to this with it blowing hoses. Funnily enough being a typical anal mx5 owner - I even gave them a list of things not to do while they had the car for four days. Things like, don't lean on the bonnet, don't lean on the guards etc because it will all bend. I even went around the car showing where the slighted scratch was so they knew not to screw anything up.
long story short, when I collected the car, jumped in, drove on the freeway home straight into my driveway and got out and saw the dent going down the drivers door I called them and sent images. They've immediately claimed it didn't happen in the shop, but in their car park - so they can skulk out of responsibility. They were non responsive for three weeks, unless I stopped by and asked what was going on - Oh yeah within 24 hours the gas had leaked out of the system again.
They got security camera footage from the business across the road from their shop, but refused to let me see it until they had gone through what was there. They were individual files, which obviously could be deleted and you wouldn't know later. They've only recently said I can have the footage, this has been going on since the 25th of January.
I know that if damage happens in a parking lot, then its falls to my insurance. My point is that they had my car for four days, they are responsible for it while it was in their possession and I'm supposed to believe them that the damage didn't happen while it was in their shop.
They've basically been ignoring me unless i go to the shop, or send three or four emails and they'll respond but that has only happened in the last 6 weeks - in terms of responses to emails.
The place is called AutoCool.
https://www.autocool.com.au/They also won't tell me how much refrigerant they loaded into the system, they've given a range of 350 grams to 450 grams according to their book, but they won't confirm how much - obviously they have no idea what they put in but given it leaked immediately, it was the wrong amount for my car.
What I have learned - I didn't know the amount of refrigerant is different in NB models. some take something like 420 grams, some 450. The SE.. Evidently 350!!!!! Which must be to do with heat and expansion because its a turbo and explains why the hoses kept leaking. The key is that you need to have someone working on it who actually looks at the model of the car and what it requires, not a she'll be right attitude. Something I expect from a business charging money for a service!
I know this has been a rant but, these A$$holes have charged me for a service, not actually fixed the car. And they have damaged it and are lying about whats happened. Oh also, they've managed to somehow chip a rim as well..
